Refund policy
Refund Policy
Effective Date: 01/01/2026
Emergency Services Outreach, Inc. (“911 Outreach”) is committed to delivering high-quality training programs, events, and merchandise in support of our mission. As a nonprofit organization, we strive to allocate resources responsibly. The following policy outlines how refunds are handled.
Donations
All donations — including one-time and recurring contributions — are considered final and non-refundable.
If a donation was made in error, please contact us within 7 days of the transaction at [your email address]. We will review the request and, if appropriate, issue a refund at our discretion.
Recurring donors may cancel future payments at any time through their subscription portal or by contacting us.
Training Courses & Event Registrations
Due to scheduling, instructor allocation, and limited seating, registration fees for classes and events are generally non-refundable.
However:
• Cancellations made at least 72 hours before the scheduled event may be eligible for transfer to a future class date.
• No-shows or cancellations within 72 hours of the event are not eligible for refund or transfer.
In the event that 911 Outreach cancels a class, participants will be offered:
• A full refund
OR
• Transfer to a future course date
Merchandise (Except Art and Donated Items for Sale)
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
Merchandise that has been used, worn, or damaged after delivery is not eligible for refund.
Approved returns must be in original condition. Shipping costs are non-refundable unless the error was on our part.
Auctions, Art, Donated Items for Sale and Special Fundraisers
All auction sales, special fundraising purchases, and one-of-a-kind or donated items (including original artwork) are final sale.
Contact
For refund inquiries, please contact:
contact@911ranch.org
Emergency Services Outreach, Inc.